Who we are

At ECOKAANANA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our areca leaf plates and other products.

1. Information We Collect

When you use our website, contact us, or place an order, we may collect:

  • Name and business/company name
  • Billing and shipping address
  • Phone number and email address
  • GST details, if provided for business orders
  • Product and order details
  • Payment and transaction information
  • Information submitted through contact, enquiry, or wholesale forms
  • Website usage information, including IP address, browser type, device information, and pages visited

2. How We Use Your Information

We may use the information collected to:

  • Process and deliver your orders
  • Respond to enquiries and wholesale requests
  • Provide quotations and product information
  • Communicate with you regarding orders, payments, delivery, and customer support
  • Improve our products, services, and website
  • Maintain business and transaction records
  • Send promotional offers or updates where permitted and where you have consented
  • Prevent fraud, misuse, and unauthorized activities

3. Wholesale Enquiries

If you contact us regarding wholesale or bulk orders, we may use the information you provide to prepare quotations, discuss pricing, arrange delivery, and communicate about your business requirements.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

4. Payment Information

Payments may be processed through third-party payment providers. We may not directly store your complete credit card, debit card, or banking credentials on our website. Payment providers process payment information according to their own privacy policies and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and analyse website traffic.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Information

We may share necessary information with trusted third parties who help us operate our business, including:

  • Payment service providers
  • Shipping and logistics partners
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Professional or legal advisors where necessary
  • Government or regulatory authorities when required by law

These parties are expected to use the information only for the relevant business purpose.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, tax, and regulatory requirements.

When information is no longer required, we may securely delete or anonymise it.

9. Third-Party Links

Our website may contain links to third-party websites, including payment services, social media platforms, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for general users and businesses and is not knowingly directed toward children. We do not intentionally collect personal information from children.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion of your information.

To make a privacy-related request, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

ECOKAANANA
Address: 628/H-5 1st cross road, Uttamlayout, Avaragere, Davanagere, 577003
Phone: 8892721984
Email: 
Website: