Thank you for purchasing our leaf plates and tableware products. We take care to ensure that every order is packed securely and delivered in good condition. Please read our refund and returns policy before placing your order.
1. Returns
We accept returns only in the following cases:
- The product received is damaged or broken during transit.
- You received the wrong product, size, or quantity.
- The product received has a manufacturing or quality defect.
Since our areca leaf products are made from natural fallen palm leaves, minor variations in color, texture, shape, and natural marks are normal and will not be considered defects.
2. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
To process your request, please provide:
- Order number
- Clear photographs of the damaged product
- Photographs of the outer packaging
- A short description of the issue
- Video of opening the package, if available
Our team will review the request and, if approved, arrange a replacement or refund.
3. Wrong Product or Missing Items
If you receive an incorrect product or your order is missing items, please notify us within 48 hours of delivery.
After verification, we may provide a replacement or refund for the affected item.
4. Non-Returnable Products
Returns will generally not be accepted for:
- Products that have been used.
- Products damaged after delivery due to improper handling or storage.
- Products returned without prior approval.
- Products where the return request is made after the specified return period.
- Products with minor natural variations in color, texture, or appearance.
5. Refunds
Once your return/refund request is approved, the refund will be processed to the original payment method, wherever applicable.
The time taken for the refund to reflect in your account may depend on your bank, payment gateway, or financial institution.
6. Replacement
Where applicable, we may provide a replacement instead of a refund. Replacement availability will depend on product stock.
If the same product is unavailable, we may offer an alternative solution or refund the applicable amount.
7. Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, please contact our customer support team for assistance.
8. Shipping Charges
Shipping charges, if separately applicable, may not be refundable unless the return is due to an error on our part, such as sending the wrong product or quantity.
9. How to Request a Return or Refund
Please contact us through our Contact Us page or customer support details provided on our website with your order number and details of the issue.
We will review your request and provide further instructions.
10. Contact Us
For questions regarding refunds, returns, replacements, or cancellations, please contact our customer support team through the contact details provided on our website.